Privacy Policy

Introduction

ClearTax Solutions ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our accounting services in Canada.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email, phone number, address)
• Business information and financial data
• Payment and billing information
• Professional credentials and business licenses
• Communication records and correspondence

Technical Information

When you visit our website, we automatically collect:

• IP address and browser information
• Website usage data and analytics
• Cookie information and preferences
• Device information and operating system

How We Use Your Information

We use your personal information for the following purposes:

• Providing accounting and financial services
• Processing transactions and payments
• Communicating about our services and updates
• Complying with legal and regulatory requirements
• Improving our website and services
• Protecting against fraud and security threats

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• With service providers who assist in our operations (under strict confidentiality agreements)
• In connection with a business transfer or merger
• To protect our rights, property, or safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and regular security updates
• Access controls and employee training on data protection
• Regular security audits and vulnerability assessments
• Compliance with industry-standard security practices

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for certain uses of your information
• File a complaint with privacy authorities
• Receive information about our privacy practices

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Financial records are typically retained for seven years as required by Canadian tax laws.

International Transfers

Your personal information is primarily stored and processed in Canada. If we need to transfer information outside of Canada, we will ensure appropriate safeguards are in place to protect your privacy rights.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated date. Your continued use of our services after any changes constitutes acceptance of the updated policy.